Terms and Conditions

1. Online Orders

All orders placed on our website are considered confirmed once processed. Changes or cancellations cannot be made after the order has been processed or dispatched.

2. Return and Exchange Policy

Returns or exchanges are accepted within 15 days of receiving the order.
Items must be returned in 100% original condition, unused, and with intact packaging. Return shipping charges will be borne by the customer. We do not reimburse shipping costs incurred during the return process.
For items purchased from our physical outlets, exchanges or returns must be handled at the same branch. Similarly, online orders cannot be returned or exchanged at physical outlets.
Claims require 10-15 business days to process.
No returns or exchanges are accepted for swatched, broken, or unsealed items.

3. Order Refusals

Umberleesh reserves the right to refuse orders from customers with a history of refusing Cash on Delivery (COD) orders. If an individual has refused COD orders twice in the past, new orders may not be accepted.

4. Shipping Compensation

Shipping costs are non-refundable, and no compensation will be provided in any case.

5. Shipping Damages/Broken Items

Umberleesh ensures secure packaging for all orders. However, due to the fragile nature of some products, damages may occur during transit.
Customers must report any damages promptly upon receiving the order. While damaged items cannot be returned or exchanged, we will provide a discount coupon proportional to the damage.
Claims related to shipping damages will be resolved within 7-10 business days.

By placing an order on Umberleesh, you agree to the above terms and conditions.
For further assistance, please contact our Customer Care team at: